5 Key Questions Every Volunteer-Driven Membership-Based Organisation Should Ask Itself

1. Are you searching for ways to deliver more and better services to your members without over-stretching your resources?
2. Are you facing a gulf between the exciting ideas your volunteer Council/Committees generate and the effective execution of those ideas?
3. Are you concerned about a continuity of vision and objectives for your association despite changeovers in volunteers and staff?
4. Are you constantly trying to find and retain the “right” people to bring your organisation to the next level?
5. Would you like a reliable and professional partner to help consistently manage and improve your association operations, membership services, networking events or training programmes without adding significantly to your overheads or expenses?

If you’ve answered YES to any of the above, then Intellitrain can help you. Please read on.

5 Reasons You Should Work with Us

1. As the first Singapore-incorporated member of the International Association of Association Management Companies, we abide by a Code of Ethics & Professional Practice that ensures the highest standards of professionalism and quality of service for each of our association clients. As one of Singapore’s pioneer Association Management Companies providing outsourced services exclusively to professional bodies, business and trade associations or not-for profit organizations, Intellitrain combines a visionary business model with depth and breath of experience and expertise in providing association management and development services.
2. Our management team comprises professionals who bring a combined 25 years of experience and passion working within and with professional bodies, business/trade associations, voluntary welfare organisations and other non-for-profit organisations. We understand first-hand the challenges of managing an organisation that relies heavily upon the goodwill and resources of volunteers and the critical role that the secretariat plays in the success of any association.
3. Aside from our people, we deploy software solutions and workflow processes specifically designed to meet the needs of membership-based organisations like yours, including our proprietary membership management and event management systems.
4. We are a more cost-effective solution for you than employing full-time “captive” staff because you gain access to the specialised skills of our Association Management team in strategic management, project and event planning and management, communications, membership management, IT services and finance. Why hire one person when you can benefit from the expertise and experience of our entire team for the same price or less?
5. We Put You First. Intellitrain is motivated to help you succeed because your success is our success!
   We manage associations like businesses because successful programmes and efficient operations which benefit our clients, their volunteers and their members, ultimately benefit us.
   We always start by investing in understanding you, your needs and goals, as well as the implementation gaps you face. Then, we tailor a solution from our suite of outsourced services that can be scaled to meet your specific needs. Because we recognise that every organisation is different, Intellitrain can help you decide what to outsource by walking you through our systematic and iterative 5-step process:

Step 1: Organisational Review Step 2: Needs Analysis Step 3: Recommendations for Outsourcing Step 4: Implementation Step 5: Results Review

Our services are ideal for all volunteer-driven membership-based organisations ("associations") including:

1. a. professional bodies and societies
2. trade, industry and business associations
3. local offices or chapters of international associations
4. not-for-profit organisations
5. voluntary welfare organisations
6. charities

Our clients may be at different stages of their life-cycle and growth but share a common goal. They wish to maximise their reach and resources, in delivering membership services, stakeholder management services and communication, continuing education, training, and professional development activities of a consistent and high quality in terms of professionalism, efficiency and cost-effectiveness.

Intellitrain believes that as association executives and volunteers, you should be free to focus on what you do best – identifying and addressing issues and developments that impact your stakeholders (whether volunteers, employees, members or publics).

By matching your relevant subject-matter or industry expertise with our solutions, you will deliver services that stay aligned to the changing needs of your stakeholders.

Best of all, we build, run and maintain the engines so you can drive your association in the direction you set without hefty investments in people and infrastructure.

We Understand You
We know that time volunteered by association leaders and volunteers is a precious commodity. Our flagship Intellitrain Association Management Solutions free you to focus on what you do best - whether furthering the cause of your organisation in society or providing quality regulatory and/or representational services to members. You choose whether to outsource only specific tasks ("out-tasking"), part of your overall functions and activities ("selective outsourcing") or all of them ("comprehensive outsourcing"). Whatever makes the most sense for you at the time. With our services, you do not grapple with administrative tasks and logistical challenges and can focus your energies on vision, policy, strategy and leadership.

In partnership with you, we help leverage and maximise the time and efforts of your volunteer Council, Committee Members and full time secretariat staff. By matching your relevant subject-matter or industry knowledge and expertise with our solutions, you deliver results and services that stay aligned to the changing needs of your stakeholders (whether regulators, employees, members or publics). Enjoy our scaleable services that meet your current requirements, yet grow with your organisation's future needs.

Best of all, we ensure your association?s individual identity, including the use of association-specific letterhead, business cards, web sites and dedicated phone lines. External audiences that contact our clients rarely are aware that the association is being managed by a professional company.

Our Service Approach
Intellitrain offers a complete range of association management and administrative services that can be customised to meet your needs. You may contract us for full association management services, a single project, [a standing] services, or just for a specific period of time.

Each association client is assigned to a designated association account team led by an account manager who consults with and advises the officers and board of the client organisation. The account manager is supported by other staff members in client services, events and administration.

We put together each association account team based on the specific requirements of your project to ensure you benefit from a team with the appropriate expertise and experience.

Our Standards & Processes
Based on our experience in and with associations over the years, we have developed an invaluable set of standard operating processes, templates and checklists that minimise effort and hassle for our association clients, while helping them leverage on the experience and lessons we have gained over time.

Our Serviced Office & Facilities
For the benefit of our association clients, Intellitrain locates its office in the heart of the CBD, right above Clarke Quay MRT Station. From our offices, we are able to serve as your association's headquarters providing you with a full range of reception, call-centre, administration and secretariat support services efficiently and affordably.

In addition, we provide a fully equipped meeting for use by our association clients.

Our Software & Systems

1. In collaboration with one of Singapore?s leading polytechnics, Temasek Polytechnic, Intellitrain has designed and developed "Intellitrain Management System", a unique proprietary membership and events management system specifically for associations in Asia. Coupled with Intellitrain's AMC services, you can now:
   
   • Enjoy the convenience and cost-effectiveness of managing your membership applications, renewals, expiry, payments as well as event registrations, attendance and payments using our web-based system.
   • Manage your membership and events online via your own association website.
   • Centralise all your upcoming association events in one regularly updated database and event calendar.

2. Intellitrain has invested in specialised telephony systems that enable us to assign dedicated telephone lines to each of our association clients. We answer each line in the name of the relevant client thus preserving our clients' branding as well as the seamlessness of each external party's experience in dealing with our clients.

3. To ensure that we are able to provide the quality of service and support that our clients deserve, Intellitrain provides its own web-hosting and email services to associations, all at a very affordable price. Find out more here!

So, why reinvent the wheel?

Let us share with you our expertise and resources in association management, consulting, administration and support services, our investments in infrastructure and technology and our strategic partnerships.

This email address is being protected from spambots. You need JavaScript enabled to view it. now for more details or a no-obligation discussion.

Intellitrain is divided into 3 Strategic Service Units that synergistically aligned to deliver maximum value to our association clients by leveraging on Intellitrain's networks and strategic alliances: 

1. Association Management Solutions ("Powered by Intellitrain")
2. Conference Organisation & Event Management Services ("Managed by Intellitrain")
3. Intellitrain Learning Solutions ("Learning with Intellitrain")

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